If the customer requests a refund, we will refund the original product cost after receiving the returned product. The shipping cost and original shipping cost of all returned items are non-refundable.
“The following items cannot be returned or exchanged: underwear, swimsuits, beauty products, luck bags, masks and protective equipment or discounted items. Items with non-returnable marks and free gifts cannot be returned.”
Compensation time range
For returned items or items to be exchanged, we will process the solution within 3-6 working days after receiving your items.
After this time, the refund time range is as follows:
PayPal account refund: up to 48 hours
Credit card refund: between 7-14 working days
If there is a problem with your order-please feel free to contact us for support, we will do our best to help you!
Tel: +86 16510782239
Email: [email protected]
Address: Room 501, Building 4, Shuimu Chuncheng, No. 1, Yingsong Road, Luyang District, Hefei City, Anhui Province, China
(Note: This address does not accept returns, any return issues please contact our customer team for help)