Processing and shipping time
The entire order processing time is 1 to 2 working days. Delivery time takes 10 to 14 working days. If you are in a remote area, the transportation time may be extended.
No delivery on weekends and holidays.
In the case of holidays or a large influx of orders, orders may be delayed. We will notify you accordingly by email or phone or text message and promptly notify you in the event of a delay. In these emergency situations, please contact us.
Notes on COVID-19
In view of the current COVID-19 pandemic, the normal operations of all express companies around the world have been affected, including our express partners, order delivery may be delayed by 3-5 working days. Thank you very much for your patience and understanding!
Contactless delivery (due to COVID-19)
Customers can choose to make contactless delivery at this time.
We are not responsible for theft or loss of packages after delivery. You have confirmed this because in contactless delivery, this person keeps the order outside the door.
Processing after placing an order
After placing the order, you will receive a confirmation email to inform you that our team has received your order. After completing the order, you will receive an email notification with tracking information. This will contain all the order details, tracking ID and link; using the “Track Order” page, you can track your order.
For orders over $49, we provide free shipping to the United States. For orders with a price less than $49, the flat shipping fee is $10.
Duties, tariffs and taxes
We do not bear any duties and taxes on your order. All fees (duties, taxes, etc.) collected by the customer during or after the transportation are borne by the customer.
What should I do if my package does not arrive within the normal time?
We welcome any confusing emails about your order, including but not limited to order status, shipping issues and even information changes. We will try our best to answer or solve your problem as soon as possible. Otherwise, if your order is not received within 60 working days, please contact us at [email protected] We will take remedial measures immediately.
We currently only provide delivery services to the United States, please confirm.
For more information, please contact us at:
Tel: +86 16510782239
Email: [email protected]
Address: Room 501, Building 4, Shuimu Chuncheng, No. 1, Yingsong Road, Luyang District, Hefei City, Anhui Province, China (Please note that this address is not applicable for returns and exchanges, please contact our customer service for more information)